This Privacy Policy explains how Avure Technical Cleaning ("Avure," "we," "us") collects, uses, discloses and protects personal information when you visit www.avuretechnicalcleaning.com (the "Site"), contact us, or use our services. Because our work often involves sensitive circumstances, such as deaths, injuries, crimes, illness and property conditions, we treat the information you share with particular care.
1. Information we collect
Information you provide. When you call, email, submit a form or engage our services, you may give us:
- your name, phone number, email address and mailing address
- the address, type and condition of the property involved
- a description of the situation, which may include sensitive details about an incident, a death, a health condition, law-enforcement involvement or property contamination
- information about other people involved, such as property owners, tenants, executors, family members or insurers
- insurance, claim and billing information
- photographs, documents and other materials you send us
Information we create while providing services. Scopes of work, photographs, inspection and testing results, waste and disposal records, invoices and correspondence.
Information collected automatically. When you use the Site, we and our service providers may collect device and usage information, such as IP address, browser type, pages viewed, referring pages, approximate location derived from IP address, and interactions such as clicks on phone or email links and location searches. We collect this through cookies, server logs and similar technologies. See Section 6.
Information from others. We may receive information from people who contact us on your behalf (for example, a family member, landlord, adjuster or attorney), from our subcontractors, and from public sources such as property records or government registries of contaminated properties.
2. How we use information
We use personal information to:
- respond to inquiries and provide estimates, scopes and services
- coordinate projects with subcontractors, laboratories, waste transporters and other service providers
- prepare documentation for you, your insurer, a government agency or other parties you authorize
- process payments, invoices and insurance or compensation claims you ask us to support
- communicate with you about your project
- operate, secure, analyze and improve the Site and our services
- comply with legal obligations, recordkeeping requirements and lawful requests
- establish, exercise or defend legal claims
We don't sell personal information, and we don't use the details of your situation for advertising.
3. How we share information
We share personal information only as needed for the purposes above, including with:
- Subcontractors and field partners who perform services on your project. They receive the information needed to do the work and are expected to keep it confidential.
- Laboratories, testing professionals, waste transporters and disposal facilities where testing or regulated-waste handling is part of the project.
- Parties you authorize, such as insurers, adjusters, property managers, executors, attorneys or family members.
- Government agencies where a regulatory process requires a filing, such as state drug-lab remediation programs, or where the law otherwise requires disclosure.
- Technology and business service providers that host the Site, process forms, provide analytics, telephone or email services, or support our operations, under appropriate confidentiality obligations.
- Successors in connection with a merger, acquisition or sale of all or part of our business, subject to this Policy.
- Legal and safety purposes, when we believe in good faith that disclosure is required by law or is necessary to protect the rights, property or safety of any person.
4. Sensitive information
Some of what you tell us may be sensitive, such as details about a death, an illness or a crime. We use it only to provide and document the services you request and to meet legal obligations. Please share only what's needed for us to understand the situation. You may limit what you tell us, though that may affect our ability to scope the work accurately.
5. Retention
We keep project records for as long as needed to provide services and to meet legal, regulatory, insurance, tax and recordkeeping requirements, and to resolve disputes. Some regulatory programs and waste rules require records to be kept for specific periods. When information is no longer needed, we delete or de-identify it, or store it securely until deletion is possible.
6. Cookies, analytics and similar technologies
The Site uses cookies and similar technologies to operate core features, remember preferences, measure traffic and understand how visitors use the Site. Our website platform (Squarespace) and content-delivery provider (Cloudflare) may set cookies or collect technical data needed to deliver and secure the Site. We may use analytics services such as Google Analytics to measure Site usage, including events such as clicks on phone links, email links and location searches. You can manage cookies through your browser settings, and Google offers an opt-out browser add-on for Google Analytics. Some browsers send "Do Not Track" signals. Because there is no consistent industry standard for responding to them, the Site does not currently respond to them.
7. Security
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, so we can't guarantee absolute security. Please don't send highly sensitive information, such as government ID or financial account numbers, through website forms or email.
8. Your choices and rights
You may ask us to access, correct or delete personal information we hold about you, subject to legal exceptions and our recordkeeping obligations. You may opt out of non-essential communications at any time. Depending on where you live, state privacy laws may give you additional rights, such as the right to know what we collect, to correct or delete it, and to appeal our decision on a request. To make a request, contact us using the details below. We'll verify your identity before acting on it. You may use an authorized agent where the law allows.
9. Children
The Site and our services are not directed to children under 13, and we don't knowingly collect personal information online from children under 13. If you believe a child has provided information to us through the Site, contact us and we'll delete it.
10. Third-party links
The Site links to government agencies and other third-party sites for reference. Their privacy practices are governed by their own policies.
11. Changes
We may update this Policy from time to time. The "Last updated" date shows when it was last changed. Material changes will be posted on this page.
12. Contact
Questions or requests about this Policy:
- Email: contact@newdawnbiorestoration.com
- Phone: 615-914-0790
This Privacy Policy is intended to describe our practices accurately. It should be reviewed by qualified counsel to confirm compliance with the laws of each state in which Avure operates.