Working the way claims work
Insurance carriers, independent adjusters, third-party administrators and lenders need remediation vendors who document thoroughly, price transparently and communicate clearly with the policyholder and the claim file. Biohazard claims, including unattended deaths, crime scenes, sewage and drug residue, are often unfamiliar to policyholders and harder to estimate than ordinary water or fire losses.
What we provide
- Itemized estimates with line items for labor, materials, equipment, removal and disposal
- Photo documentation before, during and after work, organized by room or area
- Written scopes explaining why each material was removed or cleaned
- Test results where testing was performed, such as drug residue or ATP
- Waste disposal records for regulated medical waste
- Clear handoff to restoration contractors for reconstruction
For lenders and servicers
For lender-owned and pre-foreclosure properties, we provide bids, documentation and work completion photos to your requirements. See foreclosure and REO cleanout.
Policyholder care
Biohazard claims usually follow a traumatic event. We communicate with the policyholder compassionately, explain the process, and keep the adjuster informed so the claim moves smoothly. We don't negotiate coverage on the policyholder's behalf or advise on coverage questions. Those belong to the carrier and the policyholder.
Estimating platforms
If your company requires estimates in a particular format or platform, tell us at assignment and we'll provide documentation compatible with your process where possible.
Common questions
Do you accept direct assignments?
Yes, where we serve. Contact us to set up vendor information.
Do you bill the carrier directly?
Billing arrangements depend on the carrier, the policy and the policyholder's authorization.
Can you provide a scope before work starts?
Yes, except where emergency mitigation is needed first, which we document as it happens.