One partner for the whole community
Apartment communities deal with every kind of biohazard event over time: unattended deaths, suicides, assaults, hoarding, drug use, pet waste, sewage backups and incidents in hallways, stairwells, laundry rooms and parking areas. Property managers need a reliable partner who can respond, keep other residents calm, protect the community's reputation and document everything for owners and insurers.
Common multifamily projects
- Unattended deaths in units, often with odor affecting neighbors
- Hoarding discovered during inspections or maintenance calls
- Drug residue after use or manufacturing
- Sewage backups affecting multiple units
- Common-area incidents: blood, vomit, waste and needles in hallways, elevators and stairwells
- Turnover remediation after evictions or heavy tenant damage
How we work with property managers
- Fast intake with the community manager or maintenance supervisor.
- Neighbor considerations. Odor control and discreet work to limit impact on adjoining units.
- Remediation of the unit and any affected adjoining spaces.
- Belongings. Items are recovered for families or handled per your instructions.
- Documentation for owners, regional managers and insurers.
Adjoining units
Odor and fluids can move through shared walls, floors, plumbing chases and ventilation. We check adjoining units when there's reason to, so a neighboring resident's complaint isn't the first sign of a missed problem.
Portfolio programs
Management companies with several communities can set up standard procedures, pricing and reporting across properties where we serve.
Common questions
Will other residents know what happened?
We work discreetly, with unmarked arrival available and no discussion of the event with residents.
Do you handle the family's belongings?
Yes, following family wishes and your policies.
Can you help with fair housing concerns around hoarding?
Hoarding situations may involve disability accommodation questions. Those decisions are yours and your counsel's. We handle the cleanup with sensitivity.