Shared spaces, shared responsibility
Homeowner and condominium associations are responsible for common areas: lobbies, hallways, elevators, stairwells, parking garages, pools, fitness rooms, clubhouses, restrooms and grounds. When something happens there, such as an injury, an assault, a death, a sewage backup or needles found in landscaping, the association and its management company have to respond quickly and document it for the board and the association's insurer.
Common HOA and condo projects
- Blood and trauma in hallways, elevators, garages and stairwells
- Pool and fitness center incidents, including fecal and vomit releases in pool areas
- Sewage backups in shared plumbing affecting multiple owners
- Needles and paraphernalia in common areas and grounds
- Animal waste and dead animals in common spaces
- Unattended deaths where odor or fluids affect common areas or neighboring units
How projects work
- Coordinate with the community manager and, if needed, the board.
- Secure the area and inform residents only as you direct.
- Clean, disinfect and deodorize affected common areas.
- Coordinate with unit owners where contamination crosses into private units.
- Document the work for the board, the association's insurer and unit owners' insurers.
Who pays when it crosses into a unit?
Responsibility between the association and individual owners depends on your governing documents and insurance policies. Our documentation separates common-area work from unit work so the correct party and insurer can be billed.
Pool incidents
Fecal or vomit incidents in pools are addressed by pool operators under health department guidance. We handle the surrounding deck, restrooms and furniture.
Common questions
Can you bill the association's management company?
Yes. We follow your vendor setup and approval process.
Do you inform residents?
Only as you direct. We don't discuss incidents with residents.
Can you set up on-call service for our community?
Yes, for communities where we publish service.