Care for residents and families
Senior living communities, from independent living apartments to assisted living, memory care and skilled nursing, house residents who are more vulnerable to infection, and deaths are part of community life. Most are handled by staff and funeral providers without the need for specialized cleanup. Some situations are different: a resident in an independent living apartment who passed away and wasn't found for some time, a fall or injury with significant blood loss, heavy bodily fluid contamination, hoarding conditions in an apartment, or an outbreak such as norovirus that requires community-wide disinfection.
How projects work
- Coordinate with the executive director, maintenance director or director of nursing, and respect any family wishes about the apartment and belongings.
- Protect residents. Work areas are closed, and we plan entry and waste removal to avoid common areas during busy times.
- Recover personal items that families want, cleaning them where possible.
- Remove contaminated flooring, mattresses, furniture and other porous materials.
- Clean, disinfect and deodorize the apartment or room.
- Document the work for your management company, insurer and, where relevant, state surveyors.
Outbreaks
Norovirus, influenza, COVID-19 and other infections can spread quickly in congregate settings. Outbreak cleaning targets high-touch surfaces in resident rooms, dining areas, common spaces and staff areas with disinfectants effective against the specific organism. We follow guidance from your infection preventionist and local public health authorities.
Unit turnovers
Apartments vacated after a death or long occupancy may need deeper cleaning than a standard turnover. Where odor, urine damage or hoarding is present, we handle remediation before your maintenance team does cosmetic work.
Common questions
Will families be involved?
We follow your community's practices. Families are often given time to remove belongings first, or we recover specific items they request.
Can you work while residents are home?
Yes. Work areas are secured, and we use products and methods appropriate for occupied buildings.
Do you work with management companies with multiple communities?
Yes, in the states where we publish service.