Matching the response to the organism
An outbreak of illness in a building raises urgent questions: what to clean, how, with what, and when people can return. The answer depends on the organism. Norovirus, for example, is hard to kill and spreads through vomit, feces and contaminated surfaces; many common disinfectants are not effective against it. Influenza and COVID-19 viruses are easier to inactivate but spread through the air as well as surfaces. Bacterial infections such as C. diff produce spores that require sporicidal products.
We follow the guidance of local public health authorities and, in healthcare settings, your infection preventionist.
How outbreak response works
- Intake. Identify the suspected or confirmed organism, affected areas and population, and any instructions from public health.
- Select products registered by the EPA with label claims against the organism, and plan contact times.
- Clean visible contamination first, including vomit and fecal events, using appropriate protective equipment.
- Disinfect high-touch surfaces, restrooms, dining areas, common areas and affected rooms, using wiping, electrostatic spraying or both.
- Handle soft goods such as linens and upholstery according to guidance for the organism.
- Document areas, products and times for your records and public health follow-up.
Who we help
Schools and daycares, senior living and care communities, restaurants, hotels, cruise and event venues, offices, gyms and manufacturing plants.
Prevention
After an outbreak, many organizations add scheduled disinfection of high-touch areas during illness season. See preventive disinfection programs.
Common questions
Can you guarantee no one gets sick afterward?
No. Cleaning and disinfection reduce contamination on surfaces, but illness also spreads person to person. We don't make health claims.
How fast can you respond?
Contact us to check availability in your area. We prioritize active outbreaks.
Do you work with health departments?
We follow public health guidance and can provide documentation to inspectors.