A common problem nobody wants to talk about
Human and animal waste contamination is one of the most common reasons people call biohazard professionals. It comes up after illness, incontinence, neglect, hoarding, vandalism, pets left alone, tenant damage, or homeless activity on a property. Feces can carry intestinal pathogens. Urine soaks deep into flooring and subfloors and produces strong ammonia odors that household cleaning can't remove.
We handle these situations discreetly and without judgment.
What's involved
- Assessment. We find the extent of contamination, including below carpet and into subfloor or concrete.
- Protection and containment so contamination isn't tracked into clean areas.
- Removal of waste and of saturated materials that can't be decontaminated, such as carpet and pad, mattresses and upholstered furniture.
- Cleaning and disinfection of remaining surfaces.
- Odor treatment at the source, with enzymatic cleaning, sealing of treated subfloor or concrete where needed, and air treatment.
- Disposal of waste and contaminated materials.
- Documentation for landlords, insurers or family records.
Long-term saturation
When urine has soaked in over months, for example from pets, animal hoarding or long-term incontinence, the problem is usually in the subfloor or slab. Surface cleaning won't fix it. Our subfloor and structural decontamination and urine odor removal pages explain how that's handled.
Care situations
Families caring for an aging parent or a relative with a disability sometimes reach a point where the home needs a reset. We restore the space so caregiving can continue in safe, sanitary conditions. Local Area Agencies on Aging can help connect families with in-home support.
Public and commercial settings
Restrooms, stairwells, parking structures, entryways and vacant buildings can be contaminated by human waste. We clean and disinfect these areas and can coordinate recurring service for properties with ongoing problems.
Common questions
Can bleach fix urine odor?
No. Bleach doesn't remove uric acid salts that have soaked into materials, and mixing it with ammonia-based products produces toxic gas.
Do I need to replace the flooring?
Often, if urine has saturated carpet pad or wood. Sealed hard surfaces can usually be cleaned.